U.S.-BASED TEAM · CHICAGO, IL
Support: (312) 600-0804Sales: (312) 761-5790
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COMPANY > AREAS WE SERVE

On-site across Chicagoland. Remote wherever you are.

Headquartered in downtown Chicago with rapid on-site dispatch across Illinois, Indiana, Wisconsin, Minnesota, Iowa, Kansas, and Idaho — and 24/7 managed IT, cybersecurity, and cloud operations nationwide.

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26+ years serving businesses 24/7/365 Live U.S. Help Desk SOC 2 Type II Audited MSP 501 Multi-Year Winner
REGIONAL OPERATIONAL FOOTPRINT

Hover over any hub to see coverage & dispatch

Direct field engineering dispatch and remote network operations center coverage across our core American hubs.

Selected Hub

Chicago, IL (Headquarters)

Primary Operations Center & Onsite Dispatch across Chicagoland.

⚡ 24/7/365 Rapid Onsite Dispatch
ID MN WI IA IL IN KS KY Chicago, IL (HQ) Pleasant Prairie, WI Fair Oaks, IN Morris & Hancock, MN Davenport, IA Cimarron, KS Gooding & Jerome, ID Rolling Hills, KY

Have offices in other cities? Fairway manages distributed workstations, cloud infrastructure, and security across all 50 states.

SERVICE DIRECTORY

Local Teams. Real Accountability.

Every location has dedicated engineers who know the territory, not anonymous overseas call centers.

HEADQUARTERS

Chicago, IL

55 West Monroe Street, Suite 400
Chicago, IL 60603

  • ✓ 24/7/365 Live Network Operations Center
  • ✓ Same-day emergency onsite dispatch
  • ✓ Dedicated account manager & vCIO advisors
Call (312) 360-1900
MINNESOTA REGIONAL

Morris, Hancock & Pennock

Serving Stevens, Swift, and Kandiyohi counties.

  • ✓ Healthcare & Clinic IT compliance
  • ✓ Scheduled onsite engineering days
  • ✓ Backup, recovery & cloud failover
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IDAHO REGIONAL

Gooding, Jerome & Hansen

Magic Valley industrial, food production & supply chain.

  • ✓ OT & Industrial plant floor network protection
  • ✓ Equipment isolation & air-gapped backups
  • ✓ Multi-site secure SD-WAN routing
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WISCONSIN & INDIANA

Pleasant Prairie, WI & Fair Oaks, IN

Rapid on-site coverage along the I-94 & I-65 logistics corridors.

  • ✓ Warehouse & manufacturing facility IT
  • ✓ High-availability wireless & switching
  • ✓ Security camera & access control integration
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KANSAS & IOWA

Cimarron, KS & Davenport, IA

Agribusiness, regional finance, and commercial facilities.

  • ✓ Hardened remote connectivity & satellite links
  • ✓ Zero-trust multi-factor identity enforcement
  • ✓ Predictable monthly flat-rate agreements
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NATIONWIDE REMOTE

Anywhere in the United States

Complete cloud-first support for remote & multi-state workforces.

  • ✓ Pre-configured laptop provisioning shipped to employees
  • ✓ Microsoft 365, Azure & AWS security posture
  • ✓ Instant screen-share and remote diagnostics
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HOW WE WORK WITH YOU

Three ways to partner. Compare them below.

Pick the model that matches your operational footprint today. Adjust anytime as your business expands.

MODEL 01

Fully Managed IT & On-Site Support

We become your complete IT and security department. From daily help desk to network closets and executive tech roadmaps, we handle it all.

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MODEL 02

Co-Managed IT & Escalation Bench

Keep your existing internal IT manager. Fairway provides after-hours coverage, advanced cybersecurity tooling, and vacation relief bench capacity.

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MODEL 03

Cloud & Distributed Workforce

For modern companies without a central office. We manage identity, endpoints, zero-trust access, and cloud platforms for workers anywhere.

Explore Cloud Services
FAQs

Coverage Questions

Straightforward answers about our on-site response times, multi-state footprints, and dispatch models.

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Do you provide on-site support outside of Chicago?
Yes. In addition to our downtown Chicago headquarters, we have active dispatch capacity across Illinois, Wisconsin, Indiana, Minnesota, Iowa, Kansas, and Idaho. For multi-state enterprise clients, we coordinate scheduled engineering days and emergency hardware replacements.
How fast can an engineer arrive on-site?
Within the Chicagoland metropolitan corridor, our emergency dispatch time is typically under two hours. Across our regional hubs, we offer guaranteed response SLAs tailored to your operational tier. Most day-to-day software and account requests are resolved in minutes via our live help desk.
Can Fairway support a company with remote workers in multiple states?
Absolutely. Our Cloud and Distributed package provides zero-touch hardware provisioning: we pre-configure secure laptops with your company's software, endpoint protection, and VPN profiles and ship them directly to your team members' homes across the country.
Do we need a physical office to partner with Fairway?
No. While many of our clients operate corporate offices, medical clinics, and manufacturing plants with servers and wiring closets, we support dozens of fully remote firms using cloud infrastructure (Microsoft 365, Azure, AWS) and unified identity security.

Ready to connect with your local Fairway team?

Tell us where your team is located. A senior technologist on our team will review your requirements and follow up within one business day.

26+ years serving businesses
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