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Co-Managed Services

Co-Managed IT.Your team, fully backed.

Keep the people who know your business. Fairway adds the tools, security, and extra hands they need, so your team can focus on the work that moves the needle.

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Shared visibility & ticketingNamed Tier-3 bench
Collaboration Model

How Fairway works beside your internal IT team

We don't replace your internal IT leaders — we supercharge them with enterprise automation, after-hours coverage, and specialized cybersecurity bench depth.

24/7/365 Relief

After-Hours & Escalations

Give your internal team their nights, weekends, and vacations back. Fairway covers 24/7 alerts and handles complex tier-3 escalations so they never burn out.

Tooling & Stack

Enterprise Tooling Included

Equip your team with enterprise RMM telemetry, automated patch management, zero-trust EDR/MDR, and documentation platforms without the massive licensing overhead.

Strategic Bench

Project Bench Depth

Tackle big infrastructure migrations, cloud cutovers, and compliance audits with Fairway engineers acting as force multipliers for your staff.

FAQ

Co-Managed IT Questions

Answers about collaboration, credentials, and responsibilities.

01What is co-managed IT?›
Co-managed IT allows your business to partner with Fairway to support and augment your existing internal IT staff rather than replacing them. We share toolsets, responsibilities, and ticketing workflows.
02Who is co-managed IT for?›
It is ideal for companies that have an in-house IT director, sysadmin, or small team that is overwhelmed with routine helpdesk requests, lacks after-hours coverage, or needs specialized cybersecurity and compliance expertise.
03What does co-managed IT include?›
Services are custom tailored. You can offload routine helpdesk, 24/7 monitoring, patch management, cybersecurity operations (SOC/MDR), and strategic project execution while your team focuses on core business initiatives.
04Why would we need co-managed IT if we already have an internal team?›
Internal teams frequently face capacity limits, vacation gaps, and lack specialized cybersecurity certifications. Fairway provides an enterprise safety net, cutting-edge tools, and bench depth without hiring additional full-time headcount.
05Who maintains control over passwords and access?›
You always retain full ownership and administrative control of your domain, credentials, and data. Fairway acts as your authorized, transparent technical extension.